HANDCRAFTED ART DOLLS MADE IN THE UK

FAQs

:::INCREASED US SHIPPING COSTS:::
Shipping to the US has increased since July 1st 2020. I have updated prices accordingly, but if you are unsure/would like me to recalculate your order - please do message and I will check this for you.

::: COMMISSIONS :::
I am not accepting commissions at this time.

::: COVID-19 :::
Due to the limitations and social distancing rules imposed during the pandemic I will now only be posting once a week. Please bear in mind when ordering from abroad that your items may take longer to arrive during the pandemic.

::: COMBINED POSTAGE & SHIPPING REFUNDS :::
Please note that postage is charged per item. This is due to the differing weights and sizes of items being posted, which can vary greatly when offering worldwide shipping.

If you would like combined shipping please contact me by sending me a message and I can work this out for you.

::: POSTAGE & PACKAGING :::
I am environmentally conscious and whenever possible will use recycled materials to package your items. This will not compromise their safety in the post. I package everything incredibly securely so that it'll reach you in perfect condition! Generally all parcels are mailed in plain brown paper. All items in the UK are sent 2nd class unless specified otherwise.

::: QUESTIONS & QUERIES :::
Please don't hesitate to message me if you have any questions. I am always happy to answer any queries and would love to hear from you!